---
title: Notification Settings
description: This article provides an in-depth explanation of alert notification settings.
---

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# Notification Settings

Alert notification settings in the Tive platform allow you to configure how real-time alerts from the Tive platform are delivered to you. Depending on the goods you are shipping and your role in your team’s supply chain, your preferences may differ.

### **Notification Methods**

Most often, users configure settings to deliver alerts via e-mail. However, both e-mail and SMS alerts can be configured to opt in or opt out of in your profile settings.

**Email**: 

- Receive alerts at the email used as your Tive platform login.

**Text Message (SMS) (Plus Tier only**)

- Add your country and mobile number.
- Availability depends on the country and carrier support.

***Note**: Please review the summary of SMS coverage by country at the end of this article, but note that we cannot fully confirm SMS delivery success until we attempt to send a message to that destination. Please test SMS alerts in your countries of operation before relying on SMS alerts for a shipment. *

### **How It Works**

#### **Edit Notification Preferences**

1. Go to **Profile > Settings**
2. Add or update your phone number with the correct country selected
3. Turn your alert and email notifications on/off
4. Save your preferences

![](https://support.tive.com/hs-fs/hubfs/Rich%20Text%20Pasting/google-1744981545083.png?width=366&height=136&name=google-1744981545083.png)

![](https://support.tive.com/hs-fs/hubfs/Rich%20Text%20Pasting/google-1744981545084-1.png?width=670&height=71&name=google-1744981545084-1.png)

#### **What Do Alerts E-Mails Look Like?**

Once an alert has been triggered, you’ll receive an email from **no-reply@tive.io** with the following subject format:

**Shipment-Based Alerts**

- **Format:** \[Alert Type\] for \[Shipment ID\] is at \[Alert Trigger Value\] for \[Alert Preset Name\]

**Tracker-Based Alerts**

- **Format:** \[Alert Type\] for \[Tracker ID\] is at \[Alert Trigger Value\] for \[Alert Preset Name\]

**Shipment-Based Recovery Alerts**

- **Format:** \[Alert Type\] for \[Shipment ID\] recovered for \[Alert Preset Name\]

**Tracker-Based Recovery Alerts**

- **Format:** \[Alert Type\] for \[Tracker ID\] recovered for \[Alert Preset Name\]

![](https://support.tive.com/hs-fs/hubfs/Rich%20Text%20Pasting/google-1744981545084.png?width=462&height=719&name=google-1744981545084.png)  
**SMS Delivery Reliability**

- SMS delivery varies by country and carrier
- Below is a reference list of message delivery rates by country

***Note**: This list is **not definitive** and subject to change.*

### **Unsupported Countries**

- Lebanon
- Egypt
- United Arab Emirates
- Myanmar (Burma)
- Saudi Arabia
- Russia
- Botswana
- Kenya
- Comoros
- Thailand

### **Countries with Low or Mixed Delivery Rates**

- **Sweden**: 3.17% delivered
- **India**: 5.83% delivered
- **Turkey**: 21.13% delivered
- **Peru**: 32.47% delivered
- **France**: 33.86% delivered

### **Countries with High Delivery Rates**

- **Mexico**: 99.78% delivered
- **United Kingdom**: 99.94% delivered
- **Canada**: 99.96% delivered
- **Japan**: 99.20% delivered
- **Germany**: 87.70% delivered

### **Best Practices**

- **Validate by Country**: Always check SMS delivery reliability before depending on text alerts.
- **Use Email as Backup**: Ensure email notifications are enabled in case SMS fails.
- **Test Configurations**: Simulate alerts to verify that both email and SMS work as expected.

For additional questions, you can always contact [support@tive.com](mailto:support@tive.com).

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