--- title: Assigning Trackers and Starting Shipments - Tive Mobile App description: This article provides an overview of how to assign trackers and start shipments using the Tive Mobile app. --- [Skip to content](https://support.tive.com/en-us/assigning-trackers-and-starting-shipments-tive-mobile-app#main-content) - [English - United States](https://support.tive.com/en-us/assigning-trackers-and-starting-shipments-tive-mobile-app) - [Español](https://support.tive.com/es/assigning-trackers-and-starting-shipments-tive-mobile-app) English - United States Show submenu for translations [![TIVE logo](https://support.tive.com/hubfs/612cb18878946b6233874e2a_tive-logo-light-1.svg)](https://new.support.tive.com/?hsLang=en-us) - [Home](https://support.tive.com/) - [API Support](https://developers.tive.com/docs/rest-api-overview) - [Documents & Certificates](https://new.support.tive.com/documents-and-certificates) - [Tive Platform](http://platform.tive.com/) - [What's New](https://new.support.tive.com/product-release-notes) Open main navigation Close main navigation - [Home](https://support.tive.com/) - [API Support](https://developers.tive.com/docs/rest-api-overview) - [Documents & Certificates](https://new.support.tive.com/documents-and-certificates) - [Tive Platform](http://platform.tive.com/) - [What's New](https://new.support.tive.com/product-release-notes) - - [English - United States](https://support.tive.com/en-us/assigning-trackers-and-starting-shipments-tive-mobile-app) - [Español](https://support.tive.com/es/assigning-trackers-and-starting-shipments-tive-mobile-app) English - United States Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [External Knowledge Base](https://support.tive.com/en-us?hsLang=en-us) 2. [Getting Started](https://support.tive.com/en-us/getting-started?hsLang=en-us) 3. [Tive Mobile App](https://support.tive.com/en-us/getting-started?hsLang=en-us#tive-mobile-app) # Assigning Trackers and Starting Shipments - Tive Mobile App *Available on* ***Plus, Retail Plus, and Premium*** *tiers.* ### **Assigning a Tracker** Open an Upcoming shipment and tap **Assign Tracker**. You can scan the tracker's barcode with your phone camera or type the serial number manually. Before assigning, the app checks whether the tracker can be used on this shipment. If there's a problem, you'll see a message explaining why. The most common reasons: - **Already assigned** — the tracker is currently on another active shipment. - **Low battery** — you'll see a warning, but you can still proceed. - **Wrong account** — the tracker belongs to a different account than the shipment. - **Date conflict** — the shipment's departure date overlaps with another shipment using that tracker. If you don't see the **Assign Tracker** button, check that the shipment is in the Upcoming view. Trackers can only be assigned before a shipment has started. ![2026-10-30-assign-tracker](https://support.tive.com/hs-fs/hubfs/2026-10-30-assign-tracker.gif?width=303&height=656&name=2026-10-30-assign-tracker.gif) ### **Multiple Trackers** Some accounts can assign more than one tracker to a single shipment. If your account has this enabled, you'll see an "Assign another tracker" option after the first one is attached. You can also remove individual trackers from a multi-device shipment. If you don't see this option, it's not enabled for your account. Talk to your Tive contact if you need it. ### **Starting a Shipment** Once at least one tracker is assigned, a **Start Shipment** button appears on the shipment details page. Tap it to move the shipment to In-Transit. The button won't appear until a tracker is attached. ### **Troubleshooting** **"The barcode won't scan."** Make sure your phone's camera has permission to access the Tive app. You can also type the serial number manually instead. **"It says my tracker is ineligible, but I think it should work."** Check whether the tracker is still assigned to a previous shipment that hasn't been completed. A tracker can only be on one active shipment at a time. **"I don't see the Assign Tracker or Start Shipment buttons."** These features are only available on Plus, Retail Plus, and Premium tiers, and only for Upcoming shipments. ### **Need Help?** If you have any additional questions, reach out to [support@tive.com](mailto:support@tive.com) for help! - [Getting Started](https://support.tive.com/en-us/getting-started?hsLang=en-us#main-content) - [Platform](https://support.tive.com/en-us/getting-started?hsLang=en-us#platform) - [Trackers](https://support.tive.com/en-us/getting-started?hsLang=en-us#trackers) - [Tive Mobile App](https://support.tive.com/en-us/getting-started?hsLang=en-us#tive-mobile-app) - [Tive Devices](https://support.tive.com/en-us/tive-devices?hsLang=en-us#main-content) - [Devices](https://support.tive.com/en-us/tive-devices?hsLang=en-us#devices) - [Tive Tag](https://support.tive.com/en-us/tive-devices?hsLang=en-us#tive-tag) - [Functionality](https://support.tive.com/en-us/tive-devices?hsLang=en-us#functionality) - [Your Organization](https://support.tive.com/en-us/your-organization?hsLang=en-us#main-content) - [Software](https://support.tive.com/en-us/your-organization?hsLang=en-us#software) - [Hardware](https://support.tive.com/en-us/your-organization?hsLang=en-us#hardware) - [Shipments](https://support.tive.com/en-us/shipments?hsLang=en-us#main-content) - [Shipment Alerts](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-alerts) - [Shipment Creation](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-creation) - [Shipment Data](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-data) - [Settings](https://support.tive.com/en-us/shipments?hsLang=en-us#settings) - [Shipment Collaboration](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-collaboration) - [Tive Reveal](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#main-content) - [Tive Reveal Overview](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#tive-reveal-overview) - [Data Processing and Freshness](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#data-processing-and-freshness) - [Carrier Insights](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#carrier-insights) - [Lane Insights](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#lane-insights) - [Sharing Data](https://support.tive.com/en-us/sharing-data?hsLang=en-us#main-content) - [Shipments](https://support.tive.com/en-us/sharing-data?hsLang=en-us#shipments) - [Analytics](https://support.tive.com/en-us/analytics?hsLang=en-us#main-content) - [Platform](https://support.tive.com/en-us/analytics?hsLang=en-us#platform) - [Dashboards](https://support.tive.com/en-us/analytics?hsLang=en-us#dashboards) - [Workflow Automations](https://support.tive.com/en-us/workflow-automations?hsLang=en-us#main-content) - [Workflow Automations Overview](https://support.tive.com/en-us/workflow-automations?hsLang=en-us#workflow-automations-overview) - [Workflow Automation Templates](https://support.tive.com/en-us/workflow-automations?hsLang=en-us#workflow-automation-templates) [![tive logo white](https://support.tive.com/hubfs/tive%20logo%20white.svg "tive logo white")](http://tive.com) © 2026 Tive is a registered trademark of Tive, Inc.