Getting Started with the Tive Workflow Automations

What it is

Tive Workflow Automations let you run a best-in-class supply chain, at scale. Available automations ensure that critical risk events never go un-escalated and routine supply chain tasks no longer need to be done by hand. For example, instead of watching shipments and reacting manually — bumping up a tracker's reporting frequency when something looks wrong, marking a shipment complete when it arrives, emailing your team when a stop runs long — you set up a workflow once, and Workflow Automations does it for you.

A workflow is a series of "if this, then that" rules, defined by your team. This ensures that you maintain control over your SOPs and operations, but can also leverage the power of intelligence where you are comfortable. When something happens to a shipment, Workflow Automations responds with the sequence of steps you've defined in advance.

How a workflow works

Every workflow has two parts:

A trigger — the event that starts the workflow. A trigger can come from the tracker (for example, the light sensor detecting that a container was opened) or from the platform (for example, a shipment departing its origin).

One or more actions — what Workflow Automations does in response. An action might change a tracker's settings, send an email, or update a shipment's status.

For example, when a light alert fires on a stopped shipment outside a safe zone, increase the tracker's reporting frequency and email the security team. The light alert is the trigger; the frequency change and the email are the actions.

More complex workflows may also have a third component - conditions. Conditions enable you to take different actions in different scenarios. For example, maybe you need to escalate high-risk events to certain individuals during business hours and others overnight. They also enable you to take different actions based on communication (emails, text, phone calls) responses.

Using templates

With Tive Workflow Automations, you don't build workflows from scratch. Instead, you start from a template. A template is a pre-built workflow that Tive has designed for a common use case

Each template has a fixed structure (the trigger and the sequence of actions don't change), but you fill in the details that make it yours. Depending on the template, that might mean choosing who gets the email, or which tracker configuration to switch to. This keeps workflows reliable while still letting you fit them to how your team operates.

When you set up a template and turn it on, it becomes an active workflow that monitors your shipments and acts whenever its trigger fires.

Setting up your first workflow

Go to the Automations tab to see the available templates.
Find the template that matches what you want to automate. Each one explains what it does and when it runs.
Select Create my Automation to open the setup panel.
Fill in the required details for that template.
Save. Your workflow is now active and will begin monitoring your shipments right away.

Available Templates

Template	What it does
Automatic Shipments	Press start on a tracker and Tive handles the rest — creates the shipment, detects the origin, attaches alert presets, and completes the shipment intelligently.
Intelligent Shipment Completion	Determines when a shipment has likely reached its final destination using idle behavior, location context, and light signals — and completes it, or asks you to confirm.
Risk Event Monitoring	Tightens tracking to 5-minute intervals with GPS when a light alert, prolonged stop, or geofence crossing happens outside your expected stop locations.
Route Deviation Event Monitoring	Steps up tracking the moment a shipment leaves its planned route, for close visibility through the off-route stretch.
First and Last Mile Stop Escalation	Emails your security team when a shipment makes a prolonged stop near its origin or destination, outside your safe zones.
Likely Theft Escalation	Detects probable theft by correlating a light alert with a confirmed stop outside safe zones — then escalates and tightens tracking.
Complete Shipment on Unloading	Marks a shipment complete when the tracker detects light inside the destination geofence — typically doors opening for unloading.
Maximize Final Mile Visibility (Ocean)	Tightens reporting intervals as your container approaches the Port of Discharge, for granular data on the last ocean leg.

How to tell what a workflow has done

To see what Workflow Automations has done, open a shipment and check its Comments. Every time a workflow acts on that shipment, starting, changing a setting, sending an email, or finishing, it posts a timestamped comment. That's your record of what happened and when - there's no flashing indicator on your shipment list directly.