--- title: Viewing Shipments and Shipment Details description: This article explains how to view shipments and their details in the Tive mobile app. --- [Skip to content](https://support.tive.com/en-us/viewing-shipments-and-shipment-details#main-content) - [English - United States](https://support.tive.com/en-us/viewing-shipments-and-shipment-details) - [Español](https://support.tive.com/es/viewing-shipments-and-shipment-details) English - United States Show submenu for translations [![TIVE logo](https://support.tive.com/hubfs/612cb18878946b6233874e2a_tive-logo-light-1.svg)](https://new.support.tive.com/?hsLang=en-us) - [Home](https://support.tive.com/) - [API Support](https://developers.tive.com/docs/rest-api-overview) - [Documents & Certificates](https://new.support.tive.com/documents-and-certificates) - [Tive Platform](http://platform.tive.com/) - [What's New](https://new.support.tive.com/product-release-notes) Open main navigation Close main navigation - [Home](https://support.tive.com/) - [API Support](https://developers.tive.com/docs/rest-api-overview) - [Documents & Certificates](https://new.support.tive.com/documents-and-certificates) - [Tive Platform](http://platform.tive.com/) - [What's New](https://new.support.tive.com/product-release-notes) - - [English - United States](https://support.tive.com/en-us/viewing-shipments-and-shipment-details) - [Español](https://support.tive.com/es/viewing-shipments-and-shipment-details) English - United States Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [External Knowledge Base](https://support.tive.com/en-us?hsLang=en-us) 2. [Getting Started](https://support.tive.com/en-us/getting-started?hsLang=en-us) 3. [Tive Mobile App](https://support.tive.com/en-us/getting-started?hsLang=en-us#tive-mobile-app) # Viewing Shipments and Shipment Details ### **Shipment List** Shipments are organized into three views: **In-Transit**, **Upcoming**, and **Completed**. Use the selector at the top of the screen to switch between them. ![](https://support.tive.com/hs-fs/hubfs/undefined-Nov-02-2026-11-32-06-4596-AM.png?width=328&height=656&name=undefined-Nov-02-2026-11-32-06-4596-AM.png) Each shipment card shows the latest sensor readings from the tracker. If a reading triggered an alert, it's highlighted in red. The alert count badge uses two shades of red: **dark red** means there are unresolved alerts, **light red** means all alerts on that shipment have been resolved. The "last connected" time is when the tracker last communicated with the Tive platform, not when the shipment last moved. ### **Searching** Tap the search bar at the top of the shipment list to search by Shipment ID, Tracker ID, or location. ### **Quick Filters (Upcoming view)** The Upcoming view has a row of filter chips for narrowing the list quickly: - **Departing Today** — shipments with a departure time today. - **At My Location** — shipments originating within 5 km of your current location. - **Needs Action** — shipments that don't have a tracker assigned yet. - **Created by Me** — shipments you created. You can combine multiple quick filters. Your selections are saved on your device, so you don't have to re-select them every time you open the app. Quick filters are currently available on the **Upcoming** view only. In-Transit and Completed views use the Filters & Sorting screen for filtering. ### **Filters & Sorting** Tap the **Filters** icon to access additional filtering options, including **Alert Type** (filter by Temperature, Shock, Geofence, etc.), **Shipment Status**, **Account**, and **Ship From / Ship To**. Your selections are saved between uses. ### **Collaborator Shipments** If someone has shared a shipment with you as a collaborator, it will appear in your shipment list automatically. If you've shared a shipment with a collaborator, they'll see it in their app as well. ### **Shipment Details** The shipment details page shows a journey rail at the top with the shipment's origin, legs, current location, and destination. Completed stops have a green check, and the path ahead of the current location is dashed. Tap the journey to switch timestamps between relative ("2 hours ago") and absolute ("Oct 14, 3:15 PM"). Tap the map to expand it full-screen. ![](https://support.tive.com/hs-fs/hubfs/undefined-Nov-02-2026-11-32-05-8054-AM.png?width=328&height=656&name=undefined-Nov-02-2026-11-32-05-8054-AM.png) ### **Tabs** Content is organized into four tabs: **Overview** shows the latest sensor readings with min/max/average values, the time spent out of range, and the trackers assigned to the shipment. **Timeline** shows shipment events and alerts. If there are currently any unresolved alerts, the badge on the tab will indicate how many there are. **Sensors** shows a card for each sensor type with a sparkline chart of the full shipment history, plus the current value and min/max/average. Red dashed lines on each sparkline show your configured alert thresholds, so you can see how close the shipment ran to its limits. Tap any card to open a full-screen sensor chart (see below). **Comments** lets you view and add comments on the shipment, with photo and file attachments. You can take a photo with your camera, pick from your library, or attach a file (JPG, PNG, PDF, DOCX, XLSX, up to 10 MB, up to 5 per comment). The Comments tab only appears if your account has comment permissions enabled. ![](https://support.tive.com/hs-fs/hubfs/undefined-Nov-02-2026-11-32-05-2780-AM.png?width=328&height=656&name=undefined-Nov-02-2026-11-32-05-2780-AM.png) ### **Sensor Charts** Tap a sensor card to open a full-screen chart for that sensor: - **Range selection**: Focus on a specific time window (Full timeline, Last 24h, Last week, Today, Yesterday). Only ranges that contain data are shown. - **Alert threshold lines**: Your configured alert limits are drawn as red dashed lines so you can see exactly where readings crossed the threshold. - **Alert markers**: Colored markers on the chart line show where alerts occurred. Dark red markers are unresolved alerts and lighter red markers are resolved. Tap a marker to see the alert details, and use the arrow buttons to step through markers that are close together. - **Waypoints**: Shaded regions mark the shipment's origin, leg transitions, and destination on the chart, with a pin at each event. You can toggle alert markers, threshold lines, and waypoints on and off to focus the view. ![](https://support.tive.com/hs-fs/hubfs/undefined-Nov-02-2026-11-32-06-9922-AM.png?width=328&height=656&name=undefined-Nov-02-2026-11-32-06-9922-AM.png) ### **Timeline & Alerts** The timeline shows all shipment events in order, grouped by day. Timestamps use your device's timezone. Events include alerts triggered and recovered, shipment created/started/completed, and leg transitions with carrier and container details. Tap an alert to see when it started, where it occurred, what triggered it, and whether it has recovered. From there you can resolve the alert, update its status, and add comments. You can also resolve alerts directly from the list without opening the full detail. Resolved alerts are marked with a green check. Use the **Only Active Alerts** filter to hide recovered and resolved alerts and focus on what still needs attention. ![](https://support.tive.com/hs-fs/hubfs/undefined-Nov-02-2026-11-32-07-6429-AM.png?width=328&height=656&name=undefined-Nov-02-2026-11-32-07-6429-AM.png) ### **All Details** For secondary shipment fields (current location, ship from/to, transit time, account, commodities, custom fields), tap the **menu icon** in the top right and select **Details**. Each value has a copy button so you can quickly grab a reference number or address. ### **Map** The map shows your shipment's route with a **solid line** for the path already traveled and a **dashed line** for the upcoming route. The current location pin is color-coded by location method: **blue** for GPS, **green** for cellular, **orange** for WiFi, and **grey** for vessel or air. **Alert markers** appear where alerts were triggered along the route. When multiple alerts are close together, they group into a single numbered icon. Tap the group to zoom in and see individual alerts. Tap the **Home** button to reset the map to show the full route. ### **Completing a Shipment** To complete an in-transit shipment, tap the **menu icon** in the top right and select **Complete**. This option only appears for in-transit shipments if your account has the permission. ### **Opening Shipments from Links** Tapping a shipment link (from an alert email or push notification, for example) opens the shipment directly in the app. If the link points to an alert, the app opens the shipment with the Alerts tab selected. ### **Troubleshooting** **"Where is my tracker data?"** Tracker data is only visible in the app when the tracker is attached to a shipment. Standalone tracker data is available on the web platform. **"The timestamps look wrong."** The app uses your device's timezone for all timestamps. Check your device's date and time settings if they look off. **"I don't see the Comments tab."** Comments are controlled by your account's permissions. If your account doesn't have comment permissions enabled, the tab won't appear. Contact your Tive admin to enable comments. ### **Need Help?** If you have any additional questions, reach out to [support@tive.com](mailto:support@tive.com) for help! - [Getting Started](https://support.tive.com/en-us/getting-started?hsLang=en-us#main-content) - [Platform](https://support.tive.com/en-us/getting-started?hsLang=en-us#platform) - [Trackers](https://support.tive.com/en-us/getting-started?hsLang=en-us#trackers) - [Tive Mobile App](https://support.tive.com/en-us/getting-started?hsLang=en-us#tive-mobile-app) - [Tive Devices](https://support.tive.com/en-us/tive-devices?hsLang=en-us#main-content) - [Devices](https://support.tive.com/en-us/tive-devices?hsLang=en-us#devices) - [Tive Tag](https://support.tive.com/en-us/tive-devices?hsLang=en-us#tive-tag) - [Functionality](https://support.tive.com/en-us/tive-devices?hsLang=en-us#functionality) - [Your Organization](https://support.tive.com/en-us/your-organization?hsLang=en-us#main-content) - [Software](https://support.tive.com/en-us/your-organization?hsLang=en-us#software) - [Hardware](https://support.tive.com/en-us/your-organization?hsLang=en-us#hardware) - [Shipments](https://support.tive.com/en-us/shipments?hsLang=en-us#main-content) - [Shipment Alerts](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-alerts) - [Shipment Creation](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-creation) - [Shipment Data](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-data) - [Settings](https://support.tive.com/en-us/shipments?hsLang=en-us#settings) - [Shipment Collaboration](https://support.tive.com/en-us/shipments?hsLang=en-us#shipment-collaboration) - [Tive Reveal](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#main-content) - [Tive Reveal Overview](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#tive-reveal-overview) - [Data Processing and Freshness](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#data-processing-and-freshness) - [Carrier Insights](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#carrier-insights) - [Lane Insights](https://support.tive.com/en-us/tive-reveal?hsLang=en-us#lane-insights) - [Sharing Data](https://support.tive.com/en-us/sharing-data?hsLang=en-us#main-content) - [Shipments](https://support.tive.com/en-us/sharing-data?hsLang=en-us#shipments) - [Analytics](https://support.tive.com/en-us/analytics?hsLang=en-us#main-content) - [Platform](https://support.tive.com/en-us/analytics?hsLang=en-us#platform) - [Dashboards](https://support.tive.com/en-us/analytics?hsLang=en-us#dashboards) - [Workflow Automations](https://support.tive.com/en-us/workflow-automations?hsLang=en-us#main-content) - [Workflow Automations Overview](https://support.tive.com/en-us/workflow-automations?hsLang=en-us#workflow-automations-overview) - [Workflow Automation Templates](https://support.tive.com/en-us/workflow-automations?hsLang=en-us#workflow-automation-templates) [![tive logo white](https://support.tive.com/hubfs/tive%20logo%20white.svg "tive logo white")](http://tive.com) © 2026 Tive is a registered trademark of Tive, Inc.