--- title: "ETA Alerts: Enhancing Shipment Visibility" description: This article provides information on ETA alerts. --- [Skip to content](https://support.tive.com/eta-alerts-enhancing-shipment-visibility#main-content) English - United States Show submenu for translations [Sign in](https://support.tive.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.tive.com%2Feta-alerts-enhancing-shipment-visibility&hsLang=en-us) [![TIVE logo](https://support.tive.com/hubfs/612cb18878946b6233874e2a_tive-logo-light-1.svg)](https://new.support.tive.com/?hsLang=en-us) - [Home](https://support.tive.com/) - [API Support](https://developers.tive.com/docs/rest-api-overview) - [Documents & Certificates](https://new.support.tive.com/documents-and-certificates) - [Tive Platform](http://platform.tive.com/) - [What's New](https://new.support.tive.com/product-release-notes) Open main navigation Close main navigation - [Home](https://support.tive.com/) - [API Support](https://developers.tive.com/docs/rest-api-overview) - [Documents & Certificates](https://new.support.tive.com/documents-and-certificates) - [Tive Platform](http://platform.tive.com/) - [What's New](https://new.support.tive.com/product-release-notes) - English - United States Show submenu for translations - [Sign in](https://support.tive.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.tive.com%2Feta-alerts-enhancing-shipment-visibility) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. 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These alerts help supply chain managers proactively address delays, optimize operations, and maintain customer satisfaction. - **Problem Solved**: ETA Alerts identify delays in real-time, allowing users to take immediate action to mitigate disruptions. - **Efficiency and Productivity**: Accurate ETA predictions enable better resource allocation and planning, reducing downtime and improving delivery reliability. - **Real-Life Scenarios**: Useful for time-sensitive shipments, such as perishable goods or just-in-time manufacturing, where delays can lead to significant costs or customer dissatisfaction. - **Impact on Workflow**: By providing timely notifications, ETA Alerts help logistics teams prioritize interventions, communicate with stakeholders, and avoid penalties for late deliveries. #### **![](https://support.tive.com/hs-fs/hubfs/Rich%20Text%20Pasting/google-1753194975840.gif?width=624&height=428&name=google-1753194975840.gif)** ### **How It Works** This section provides a step-by-step guide to configuring and using ETA Alerts on the Tive platform. Follow these instructions to set up and manage ETA Alerts effectively. 1. **Accessing the Feature** - Navigate to the "Configure" section in the Tive platform's navigation bar. - Select "Alert Presets" to begin creating or editing an alert preset. 2. **Enabling or Setting It Up** - In the Alert Presets menu, click to create a new preset or edit an existing one. - Enter a name and description for the preset (e.g., "ETA Alerts for Perishable Goods"). - Select "Arrival" from the alert type options. - Choose "On Arrival Delay" to configure the ETA Alert. - Specify the delay threshold (e.g., hours, days, or weeks) that will trigger the alert if the ETA exceeds the scheduled arrival time. - Configure notification settings: - Add specific users to receive alerts (e.g., team members). - Enable "Notify shipment collaborators" to include external stakeholders, such as logistics partners or receivers. - Avoid enabling "Notify for records that continue alerts" to prevent excessive email notifications. - Save the preset. 3. **Using the Feature** - During shipment creation, apply the ETA Alert preset to the desired shipment legs. - Specify the driver mode ("Solo Driver" or "Team Driver") for each leg to ensure accurate ETA calculations: - **Solo Driver**: Includes legally mandated rest periods, which may extend the ETA. - **Team Driver**: Assumes continuous driving without scheduled breaks, resulting in shorter ETAs. - For CSV uploads, include the driver mode in the "ShipmentDriverSettings" column (acceptable values: "Solo" or "Team"). The default is "Solo". - The system recalculates ETAs at each transmission interval or when GPS/Wi-Fi location data is available, ensuring accuracy. - If a delay exceeds the configured threshold, an alert is triggered immediately, notifying the specified users and collaborators. 4. **Expected Results** - Users receive real-time email notifications when the ETA exceeds the scheduled arrival time by the specified threshold. - Alerts provide details on the shipment and the extent of the delay, enabling quick decision-making. - Stakeholders, including collaborators, stay informed, improving coordination and transparency. ***Note**: Use shipment templates to pre-configure driver mode and ETA Alert settings for recurring shipments to save time.* ### **Key Points to Know** - **Restrictions**: ETA Alerts are available only on the Plus tier and apply only to road transport shipments. They are not supported for air, ocean, or rail modes. - **Driver Mode Impact**: - Solo Driver accounts for mandated rest periods, which may result in longer ETAs. - Team Driver assumes continuous driving, but unplanned short breaks may occur and are not factored into calculations. - **Limitations**: Estimated stop times are not included in Team Driver ETA calculations to avoid introducing uncertainties. - **Compatibility**: ETA Alerts integrate with other Tive platform features, such as shipment templates and collaborator notifications. - **Common Mistake**: Failing to specify the correct driver mode can lead to inaccurate ETAs. Always verify the driver mode during shipment creation or editing. - **Transmission Intervals**: ETAs are refreshed at every transmission interval or when GPS/Wi-Fi data is available, ensuring up-to-date predictions. ### **Best Practices** To maximize the value of ETA Alerts, consider the following recommendations: - **Optimize Usage**: Always specify the correct driver mode (Solo or Team) during shipment creation to ensure accurate ETA calculations. - **Use Shipment Templates**: For frequent shipments, create templates with pre-configured driver modes and ETA Alert settings to streamline setup. - **Regularly Review In-Transit Shipments**: Monitor ongoing shipments and adjust driver mode if needed to reflect changes in logistics plans. - **CSV Upload Accuracy**: When using CSV uploads, double-check the "ShipmentDriverSettings" column for valid entries ("Solo" or "Team") to avoid processing errors. - **Minimize Alert Noise**: Set appropriate delay thresholds (e.g., hours instead of minutes) to avoid unnecessary notifications for minor delays. - **Collaborator Notifications**: Enable notifications for shipment collaborators to keep external stakeholders informed, but avoid enabling "Notify for records that continue alerts" to prevent excessive emails. For additional support, contact [support@tive.com](mailto:support@tive.com). [![tive logo white](https://support.tive.com/hubfs/tive%20logo%20white.svg "tive logo white")](http://tive.com) © 2025 Tive is a registered trademark of Tive, Inc.