Why Update Firmware
Keeping your devices on the latest firmware ensures optimal performance and reliability. Updating regularly helps reduce downtime, streamline device management, and simplify large-scale inventory updates. Here’s why it matters:
- No more manual updates: Skip the back-and-forth with support. Update your device firmware in minutes to save time.
- Fast, inventory-wide updates: Push updates across your entire device inventory with a single click, minimizing downtime.
- Easy to use: A simple, intuitive interface makes it easy for any admin to manage updates.
- Simplify device management: Free up your teams to focus on core tasks, not technical support.
How It Works
Follow these steps to update your devices’ firmware on platform.tive.com:
- Accessing the Feature:
- Sign in to an admin account on platform.tive.com.
- Navigate to the "Trackers" page from the main menu.
- Look for a warning at the top of the tracker list indicating devices with available firmware updates.
- Using the Feature:
- To update all devices at once, click the "Update All" button on the "Trackers" page for the easiest and fastest way to ensure your entire inventory is running the latest firmware.
- For individual device updates, select a device from the tracker list, go to the "Details" tab, and initiate the update from there.
- Firmware updates are typically installed quickly with very little impact on the device battery. However, you have the option to push updates only to devices that are not attached to in-transit shipments to ensure that battery life is not impacted for your in-transit trackers.
Tip: You can view our firmware release notes here, which contain details about the new features and bug fixes included in each release.
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- After initiating the update for one or more of your devices, each device will update its firmware the next time it connects to the platform. Depending on the transmission interval you have set, this can take up to 24 hours.
- Once the device has received the firmware update, its firmware status will change from “Update Pending” to “Up to Date”.
Key Points to Know
- Restrictions: This feature is only available to admin accounts on platform.tive.com.
- Integrations: The feature is exclusive to platform.tive.com and does not integrate with third-party systems.
- Performance considerations: Updates may take a few minutes per device, depending on the number of devices and network speed.
- Best-suited scenarios: Ideal for customers managing large fleets of trackers who need to maintain consistent firmware versions across all devices.
Best Practices
- Optimize usage: Use the "Update All" button to streamline updates for multiple devices, especially for large inventories.
- Advanced tip: Schedule updates during low-usage periods to minimize disruptions to tracking operations.
- Security & compliance: Ensure devices are updated promptly to maintain compliance with the latest security patches and performance enhancements.
For additional questions, reach out to support@tive.com for assistance.