This guide will walk you through the initial setup and configuration process to ensure optimal performance and data accuracy with our real-time trackers (i.e. Solo 5G, Solo Lite). For a quick tutorial, a 2-minute video is available to walk you through the setup process.
Looking to get started with Tive Tags? Click here to learn how to get started with our passive loggers.
This article covers the following topics.
Activating Trackers
To turn on the Tive tracker and start capturing data:
- Hold down the start button for 2–3 seconds and release.
- A blue light will blink, indicating the tracker is active.
If you want to confirm that the tracker is active:
- Quickly press and release the START button.
- If a blue light flashes, the tracker is active.
Charging the Solo 5G Device
Connect the tracker to a power source using a micro-USB charging cable. Allow the device to charge fully before initial use to ensure maximum battery life.
- Power On: Once charged, press and hold the power button for 2-3 seconds until the LED indicator lights up, signaling that the device is active.
- Both blue and red light displaying on the device is an indication that it is fully charged.
Connect the tracker using a USB-C charging cable. Allow the device to charge fully before initial use to ensure maximum battery life.
- Power On: Once charged, press and hold the power button for 2-3 seconds until the LED indicator lights up, signaling that the device is active.
- Both blue and red light displaying on the device is an indication that it is fully charged.
Deployment
- Attach the Tracker: Securely attach the Tive Tracker to the shipment using the adhesive pad on the tracker. Place the device on the last pallet facing the door for optimal connectivity or on the trailer door. Ensure the device is positioned as close to the doors as possible, preferably on the last pallet, to maintain a clear signal for optimal data transmission.
- Do not cover, hide, or obstruct the Trackers, as this may impact sensor readings.
An example image is displayed below.
It is advisable to switch on the tracker a few hours before packing your shipment to verify data transmission. If activating the tracker within a facility with a weak cellular signal, data may not appear on the platform until the device exits the facility. Rest assured, the device will continue to record data as long as it remains on. To verify that the device is transmitting data to the platform, you can activate the tracker a few hours prior to packing your shipment.
Configuration
After activation, each device can be configured via our Platform. Configuration options include:
- Transmission Settings: Adjust how frequently the device transmits data to our Platform. Options vary depending on your Platform Tier.
- Measurement Settings: Adjust how frequently the device measures the sensor data.
- GPS: Provides highly accurate location tracking, but can drain the battery more quickly than WiFi and cellular. It is recommended to activate GPS only when precise accuracy is necessary for short-distance shipments.
Tracker Specifications
For detailed technical specifications of Tive’s Real-Time Trackers, visit: tive.co/compare
Troubleshooting
Below are some frequently asked questions related to Tive Trackers:
- “I’ve turned on the tracker, however, I see no tracker pings in the Platform.”
- Make sure the tracker is placed correctly and not blocked by metal or aluminum objects.
- “My device is reporting low battery, but I’ve never turned it on.”
- If the devices have been unused for months, they may require recharging due to their shelf life.
- “I see a blinking red light on my tracker.” - Please reach out to support@tive.com
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- Sometimes, warehouses and shipping locations have limited connectivity, and data may not appear on the platform until the device exits the facility. Rest assured, the device will continue to record data as long as it has been activated.“My tracker is active, but I don’t see data in the Tive platform yet.”
Trickle Charging
If your devices are having difficulty recharging or have been stored for longer than recommended, please follow the steps below.
- Plug the tracker into a power outlet.
- Leave it to charge for 15 minutes.
- Unplug the tracker.
- Press the button 3 times within 3 seconds.
- Plug the tracker back into the outlet.
- Monitor the charging process.
After completing steps 1–6 and reconnecting the tracker to a power outlet, a blue light should appear to indicate it's charging. Once fully charged, the tracker will display both a blue and red light.During charging, as soon as the blue light appears, the tracker should begin sending updates to the platform. You’ll be able to monitor the charging progress after the next scheduled transmission interval.
By following these steps, you can effectively set up and deploy Tive Trackers to enhance your shipment visibility and ensure the integrity of your goods during transit.
For further assistance, reach out to support@tive.com.