Getting Started with Returns

Request your pre-paid postage return label here

Our Tive Get Green program facilitates the proper return shipping and recycling of batteries. Tive takes the hassle out of returning temperature monitoring devices for recycling and refurbishment. When those receiving cargo don’t take advantage of this program, there is a risk that the batteries may be improperly disposed of, causing a safety or environmental hazard.

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For US Customers:
Tive provides customers with pre-paid postage return labels for any quantity of trackers. This allows customers the flexibility to use the packaging of their choice to ship the devices back to Tive.

For Outside US customers:
For large quantity returns, Tive provides customers with pre-paid postage return labels. Please fill out the form and a representative will reach out to you to let you know if we will be able to provide a label or if you need to collect more trackers.

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To request your pre-paid postage return label simply fill out the form here with your information and a representative from Tive will follow up with you. 

Pack up devices and attach your pre-paid label as well as the included Lithium Battery warning label then drop off your package at the appropriate carrier location.

Once Tive receives your device(s) we will determine if you are eligible to receive a cash incentive for each device.

To learn more about this initiative, read more on the Tive Blog about Sustainability

For any questions please reach out to recycling@tive.com or Tive Customer Support