Tive Tag User Guide (iPhone) – Tive

In this guide, we’ll take you through the process of setting up your iPhone with the Tive Tag app and use it to start and read your Tive tags.

Download the Tive Tag App

To start and read Tive Tags, you’ll need to download our free and easy-to-use smartphone app, the Tive Tag app. Designed with simplicity in mind, this app makes the process of temperature logging seamless with automatic data uploads and clear information interfaces. The minimum requirements for using the app are that you have an iPhone 8 or above, with the ability to read NFC.

You can download the Tive Tag app by scanning the QR code located on the bottom left corner of the tag with your camera. You can also open the following url on your iPhone browser: app.tive.com and it will automatically take you to the app listing on the Apple App Store.

Before you get started

Before you start your journey, or before you want to start or read a Tag, we recommend that you walk through these steps:

Turn on location services for a better experience.
Connect your iPhone to a mobile network or a Wi-Fi hotspot.
We recommend that you remove any metallic casings from your iPhone. These may interfere with the communication with the Tag.
The NFC module in most iPhones is located at the top end of the device, near the camera module.
When communicating with the Tag hold the upper end of the phone (camera area) over the lower end of the Tag. Move your device slowly around until your device can establish a connection with the Tag.
Keep the device close to the Tag when scanning, 1 cm - 2 cm is recommended.
It is also important that the iPhone is kept still during any scan operation.

How to log in

Tive Tag app requires the user to log in before he or she can start a Tag. Reading a Tag does not require log in. To log in follow these instructions below. If you have not received log in credentials, contact your manager to request a login

1. Press the login button.

2. Fill in your username and password provided by Tive via email.

3. After a successful login you can start
and read Tags.

How to start a Tag

Starting your Tag should be done at the start of your cargo’s journey. Place the Tag on your cargo and follow the instructions below.

1. Select Start Tag in the bottom menu.

2. Select the configuration that fits best
to the cargo. Move device close to Tag.
Keep your iPhone still during the start
process.

3. When the start operation is complete this screen will appear. Here you can optionally fill in custom fields and take photos that will be connected to the Tag and uploaded to the Tive Tag Portal.

Data accessible after reading a Tive Tag

The following list shows what data you can view after performing a Tag reading.

Summary – A quick overview of what state the Tag currently has. You can see whether it's logging or not, how many data points it has measured, start date, lowest temperature, highest temperature, and if it has exceeded the threshold temperatures that have potentially been set.
Configuration – Gives a quick overview of the configuration used when starting the Tag.
Custom fields – Shows what custom fields are connected to the Tag.
Graph – Shows a line graph presentation of all data points the Tag has tracked so far on its journey.
Data points – This lets you take a closer look at all data points that the Tag has logged. These are sorted based on when the log points were taken.
Tag events – Shows a list of all events the Tag has been through during its lifecycle. This can be when Tag was started, read, etc.

All this information is also accessible on the Tive Tag Portal.

How to read a Tag when logged in

Reading a tag is very simple, open the Tive Tag App and follow the instructions below to read your Tag.

1. Select Read Tag in the bottom menu. Press the big button to start the reading process.

2. Move iPhone close to Tag. When the
read operation starts, keep the device
still since it may take a few seconds to
extract all the data. When all data is
extracted it is automatically uploaded to
the Tive Tag Portal.

3. When the reading operation is done this window will be presented. Swipe right to left to view your Tag’s data.

Reading a Tag when logged out (anonymous reading)

Reading Tags does not require the user to be logged in (anonymous readings). In some cases, it is not necessary to show all data, and for some, it may be sensitive data so the user should not be allowed to see them. These settings can be set in the Tive Tag Portal and are referred to as Display results (System < Customer setup < Display result in-app (dropdown)).

You can disable anonymous readings in the Tive Tag Portal (this is done in the customer setup). This will force users to be logged in to read your Tags.

Change temperature unit, Celsius or Fahrenheit

Tive Tag supports both Celsius and Fahrenheit. Follow these instructions on how to change them.

1. Select “More” from the menu at the bottom. Tap “Temperature unit”.

2. Select temperature unit, Celsius or Fahrenheit.