Tive Mobile App Overview

Why Use the Tive Mobile App?

The Tive mobile app gives you access to your shipments from anywhere.

• Stay on top of shipments on the go. View shipment status, respond to alerts, add comments, and receive real-time push notifications from your phone.
• Equip your dock teams with mobile workflows (Plus and above). Dock workers can assign trackers to shipments and start shipments directly from a tablet or mobile device. No more spreadsheets, emails, or back-and-forth to make sure the right trackers get on the right shipments.

Who can use the mobile app?

The Tive mobile app is included at no additional charge for customers on eligible tiers. Download it from the App Store or Google Play and log in with your Tive platform credentials.

Essential and Retail Essential customers can view and manage shipments on the go: view shipments, investigate and resolve alerts, add comments, receive push notifications, and manage notification preferences.

Plus, Retail Plus, and Premium customers get everything above, plus dock and warehouse workflows: assign trackers to shipments, start shipments, and configure per-alert-type notification channels (push vs. SMS vs. email).

For more detail on what's available at each tier, see the feature-specific articles below.

Downloading the App

The Tive mobile app is available on the Apple App Store and Google Play Store. Search for "Tive" or use the platform-specific links.

Logging In

Open the app and tap Sign in. You'll use the same credentials as the Tive web platform. Once logged in, you'll land on the In-Transit shipment list.

What you can do in the app

• Find shipments that need attention, investigate alerts, and take action — quick filters, alert type filtering, alert details, and resolving alerts from your phone.

• Assign trackers and start shipments (Plus and above)

• Configure push notifications and alert preferences

Feature Limitations

Some actions are only available on the desktop platform:

• Shipment creation (only via API or desktop platform).
• Editing shipments: changing locations, attaching alert presets, editing legs, managing collaborators, changing shipment ID.
• Tracker-only data: tracker data is only visible if the tracker is attached to a shipment.
• Changing tracker settings.
• Public share links: you can share private links, but you cannot enable public links from mobile.

Need Help?

If you have any additional questions, reach out to support@tive.com for help!